Privacy policy

Privacy Policy (Patriot VoIP – SMS Section Included)
1. Who we are
Patriot VoIP (“Patriot VoIP,” “we,” “us,” or “our”) provides VoIP and related communications services to customers in the United States. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services, including our SMS/text messaging.

2. Information we collect
We may collect the following types of information when you use our website or services:

Contact information: name, company, email address, phone number
Account and service information: service selections, support communications, and billing-related data
Website usage information: IP address, browser type, pages visited, and similar technical data
Messaging information: phone number, message content, timestamps, delivery status, and related metadata for SMS or MMS messages sent through our systems
3. How we use your information
We use your information to:

Provide, operate, and support our VoIP and messaging services
Respond to inquiries submitted through our website, including Contact forms
Configure, maintain, and troubleshoot customer solutions
Send transactional or informational messages related to your account or services
Comply with legal obligations and enforce our terms
4. SMS/text messaging and consent
If you provide your mobile number and opt in to receive text messages from Patriot VoIP, you may receive transactional, informational, or conversational messages related to your inquiries, account, or services (for example, appointment confirmations, service notifications, or support updates). Message frequency may vary based on your interactions with us. Message and data rates may apply; please check with your mobile carrier for details.

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. To get help regarding our messaging program, reply HELP or contact us using the information below. Opting out of text messages will not affect other non‑SMS communications we may send where permitted by law.

5. Sharing of information
We do not sell your personal information. We may share information with trusted service providers who help us deliver our services (for example, hosting providers, billing platforms, or messaging carriers) and who are bound by appropriate confidentiality and security obligations.

Required 10DLC statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

We may also disclose information where required by law, in response to lawful requests by public authorities, or to protect our rights or the rights of others.

6. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and you provide information at your own risk.

7. Data retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and applicable requirements.

8. Your choices

You may opt out of SMS by replying STOP to any text message
You may contact us to update or correct your contact details
You may unsubscribe from certain email communications by using the link provided in the email
9. Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. Your continued use of the website or services after any update constitutes your acceptance of the revised policy.

11. Contact us
If you have questions about this Privacy Policy or our practices, contact us at:

Email: [email protected]
Phone: +15015211725
Mailing address: 30 North Gould Street, Ste R, Sheridan, WY 82801